Monday, July 7, 2014
We've all thoroughly enjoyed the stories that Bryce brings home from his hours of dealing with the public as a cashier at our local Menards store. People are funny. Bryce is funny. Put them together with his comedic telling of the tales and it's downright entertaining.
Last week he came home with a story that beat all others, hands-down. Better than breaking up a fight in the check-out line. Better than the woman who sent employees running and searching for 15-minutes so she could save $.06 (yes, as in 6-cents). Better than a customer demanding the head cashier come find cough drops.
Here's the story:
A gentleman came through Bryce's line with his items and when the total rang up the man asked, "Don't I get a discount?"
Bryce, understandably, looked a bit confused and asked, "Um, what kind of discount?"
The man just repeated, "A discount, don't I get a discount?"
Bryce politely queried, "You mean like a senior citizen's discount?"
"Oh, so you think I look old, huh?" the man countered.
Bryce just laughed and said, "Well, not necessarily, but I know that some stores do that so I figured that's what you meant. But we don't have a senior discount."
The man just handed Bryce his driver's license and let him inspect the identification. Bryce took it, looked down, and saw the name John Menard on the ID. John Menard, as in the 74-year-old entrepreneur and billionaire from Eau Claire who founded the Menards chain, which Bryce had learned about in the training video just 3 weeks prior.
Bryce knows how to think on his feet and this was no exception. He glanced up at the man, looked down at the card, and made a show of studying it. Then he looked up again with an expression of a dawning understanding and said, "Oh, I see, so you DO want a senior discount."
I think Mr. Menard's day was made.